This offer is for drop-off/pick-up service only. If I travel,
then my regular hourly fee ($65/hr.) applies.
If I find that you indeed have hardware issues, I will alert you to
that. If I cannot remove your malware (that has never happened),
you will not be charged.
What I do:
I use many techniques to find and remove viruses and other
malware. I often utilize bootable linux cd's, then manually move
suspicious files to a safe place. I disable all unnecessary
auto-load files before loading the Windows OS. I scan with
multiple anti-malware softwares, both from linux, and from
Windows. I will edit the registry manually, if necessary, and
enable/disable windows services manually, if necessary. In short,
I stop at nothing to get out the bad stuff.
Once cleaned, I download and install all applicable MS updates, unless
you request me not to do so. Finally, I will recommend free
anti-malware software that is light on your resources, and instantly
up-to-date, and will install that, if you wish. If you wish to
keep your current anti-malware software, that is, of course, OK.
At least when I'm done, it should be working again.
Please note that your anti-malware programs may well be broken -- not
reporting on malware that has been designed to slip past.
In nearly every case where clients have complained about a computer
becoming painfully slow, I have found that they are infected with one
or more malware programs. Norton, McAfee, AVG, or other
anti-malware programs are often loaded, and not complaining about the
malware. This is THE NORM! Malware creation is often
sophisticated, often funded, and always designed to fool the most
popular anti-malware programs. If your computer is suddenly slow,
it is not because its gears are old. Something is eating your RAM
and Processor, and it is very often malware.